SILENCER WARRANTY POLICY
This policy pertains to silencers only. For warranty and return info for items purchased from our web store please visit this page.
We provide a conditional lifetime warranty on all of our suppressors against manufacturing defects or breakage associated with the intended normal use of the product. At the company’s sole discretion, we will replace or repair our products as previously stated. Modified, abused, or misused products that require replacement or repair may also be repaired by Dead Air Silencers at the customer’s expense.
Dead Air does not assume any other additional express or implied warranties. The warranty policy does not apply, as stated, to modified, abused, neglected, or misused products outside the scope of their intended use. Dead Air does not warrant or accept damages associated with operator error, host weapons, ammunition, or any other cause or event not specifically stated herein. Any or all of the stated non-covered circumstances can cause death or injury to the user or another third party. Dead Air neither expressly nor impliedly accepts any such liabilities.
NOTICE: DO NOT SHIP THE SUPPRESSOR FOR REPAIR WITHOUT FIRST COMPLETING THE RMA FORM AND RECEIVING A CONFIRMED RMA NUMBER. DO NOT SHIP IN ANY EVENT WITHOUT A COPY OF THE APPROVED BATFE FORM.
When you ship the suppressor back to Dead Air Silencers, please include a printed copy of the completed RMA form. If you have any questions or concerns, please contact our Customer Service Department at (801) 857-4232 .
If for any reason your suppressor is not eligible for repair or replacement, you may purchase a replacement suppressor for 50% off the MSRP for the same or similar suppressor. Please contact our Customer Service Department for further details and requirements.
SILENCER REPLACEMENT POLICY
Dead Air Silencers is 100% committed to providing you with the best resolution possible that also falls within accordance to the National Firearms Act. If it is determined that repair is not the best option, we may offer a replacement in accordance with the warranty policy stated above. In order to issue a replacement silencer, we must navigate the requirements of the National Firearms Act which prevents us from simply shipping a new silencer directly to you. The replacement silencer will ship to an NFA dealer of your choice and will require the application of a new ATF Form 4.
Dead Air Silencers will not return an inoperable silencer due to liability reasons. As a result, the silencer will be destroyed in accordance with our internal procedures, which meets ATF guidelines.
If destroyed, you will receive a destruction notice and instructions to get a new silencer shipped to an NFA dealer of your choice. (NOTE: other charges such as transfer fees etc. by dealers may apply).
RMA ABANDONMENT & DESTRUCTION:
If a customer abandons their serialized suppressor with the Company for a period of one year or more, the Company may issue a Notice of Destruction letter with ATF. The Company will destroy the abandoned weapon and will further provide written confirmation to ATF of the weapon’s destruction. In submitting a suppressor to the Company for repair, the customer acknowledges that it is their sole responsibility to assist in its return. It is understood and agreed that the Company shall have no further liability of any kind to the customer once abandonment occurs.
To submit a warranty claim, please submit the online form here and have the below ready
• Your Product In-hand
• A photo of your ID
• A copy of your Form 4
By shipping your silencer to us for warranty repair you acknowledge the above notice.